Welcome to the Avee help & support ticket system !
Our support ticketing system allows us to efficiently provide service to you by assigning a ticket (or case number) to every service- or general inquiry.
We are using our ticket system even for sales inquiries.

How to generate a ticket
A ticket is easily generated by sending an email to help@avee.no .

• If you are a registered customer – you can see your ticket(s) status from the  ‘My account’ page or even generate a ticket.
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• If you are not a registered customer, you can register from this page and then issue a ticket.
  In this case we are issueing a one-time-password to prevent ‘fake’ users entering our system.
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Please note that the more descriptive information you provide, the easier it is for us to help you.
Avoid using general descriptions like ‘it doesn’t work’ – or ‘need help’: it only slows things down.

How we respond to a ticket
Replies from us to your inquiry will be sent to your email address, but as a registered user you will always be able to access the full ticket from the ‘My Account‘ and the ‘Support Ticket‘ tab.

• Our response to help and support emails are sent from the email address help@avee.no .
  Please check your junk/spam folder – our response might end up there.
  
• We will typically respond to you within one working day.
• Please know that we are also available by phone +47 22 37 67 00 during work hours (09 – 16 Norwegian time) if you need to talk to us.